Empowering energy consumers

Empowering energy consumers

Recognising that citizens must be at the core of the Energy Union, the Commission presents a Communication on delivering a new deal for energy consumers, based on a three-pillar strategy: 1. helping consumers save money and energy through better information; 2. giving consumers a wider choice of action when choosing their participation in energy markets and 3. maintaining the highest level of consumer protection.

Consumers need to become just as well-informed and empowered as buyers and sellers on wholesale markets through clearer billing and advertising rules, trustworthy price comparison tools and by leveraging their great bargaining power through collective schemes (such as collective switching and energy cooperatives).

Finally, consumers need to be free to generate and consume their own energy under fair conditions in order to save money, help the environment, and ensure security of supply.

 

Source: European Commission

Date: August 2015

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